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Your email won't end up in an inbox abyss until it is forgotten about, and our live chat isn't run by a computer bot! What we do offer is exceptional customer service. Every single time.

3 Ways To Contact Us

Live Chat
We are usually available on Live Chat during business days between 9am and 5pm. Simply click on the message symbol on the bottom right of your screen to begin.

Email
We aim to respond to all email enquiries within 1 business day. You can either use the form below or email us directly to info@panda-wagon.com, or order@panda-wagon.com if you have a specific order to refer to.

Social Media
We love our social media community and are happy for you to contact us here if wish to. Simply find your best social media channel at the top right of your screen.

If you are a retailer or a wholesaler who is seeking collaboration opportunity, please contact us via email: info@panda-wagon.com

Frequently Asked Questions

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When we receive a new order, our payment security team carefully reviews the transaction to ensure everything is safe and secure, especially since we handle a large number of smartphone orders. Once the review is complete, our logistics team begins processing and packaging your order for delivery. This is why order processing typically takes 1–3 business days. Rest assured, this extra step helps us protect both your payment and your order, ensuring it arrives safely and accurately.

Once your order leaves our warehouse, we’ll send you a tracking number so you can monitor its journey. Most products ship from Hong Kong, with a few from Australia, and processing usually takes up to 3 business days. For air freight, packages typically reach the Hong Kong airport in 2–3 days, though tracking updates may not appear immediately on courier websites. For sea freight, tracking updates won’t be available until the package arrives in your destination country, and delivery can take 15–25 days. Your package passes through multiple customs along the way, but rest assured, we take full responsibility for ensuring it reaches you safely.

Yes, we can ship to most countries worldwide. Shipping costs depend on your order’s weight, size, and destination. To get an accurate estimate, simply add the items to your cart and enter your country at checkout. According to our shipping policy, you’ll also see options for standard air freight, express delivery, or sea freight when available, so you can choose the method that best fits your budget and timeline.

Free Air Express Shipping*

Elevate your shopping experience with hassle-free delivery to your doorstep in just 3 days!

7/11 Customer Support*

Explore our 7/11 customer support for quick solutions to inquiries about rewards, shipping, returns, and more!

Top Collab IPs*

Explore limited-edition products, exclusive designs, and unique partnerships that redefine creativity and fandom.

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