Free-Shipping Countries
Australia · Austria · Belgium · Canada · Denmark · Finland · France · Germany · Indonesia · Ireland · Italy · Japan · Republic of Korea · Malaysia · Netherlands · New Zealand · Norway · Philippines · Qatar · Saudi Arabia · Singapore · Spain · Thailand · United Arab Emirates · United Kingdom · Viet Nam · United States
- Orders under $200: Expedited shipping Free; upgrade to Express +$30
- Orders $200 and above: Express shipping Free
Transit Time:- Expedited: 10–25 days
- Express: 2–7 business days
Rest of the World (All countries not listed above.)
- Orders under $200: $20 expedited shipping; upgrade to Express +$30
- Orders $200 and above: Expedited shipping Free; upgrade to Express +$30
Transit Time:- Expedited: 10–25 days
- Express: 2–7 business days
Processing Time
All orders are processed within 3 business days (excluding weekends and holidays). You’ll receive shipment confirmation and tracking details once your package departs our warehouse.
Tracking Package
Allow 3–5 business days after shipment for tracking updates.
International shipments may show limited detail until arrival in your country.
Track your package at 17track.net. For any issues, contact info@panda-wagon.com.
Customs, Duties & Taxes
Product prices and shipping fees exclude any local duties or taxes.
You are responsible for any customs, clearance, or administrative fees imposed by your country.
European Union customers: Panda Wagon covers standard duties in most cases, but random inspections may incur additional fees that remain your responsibility.
Shipping Notes
Please verify shipping and billing information before placing your order.
To correct an address, contact info@panda-wagon.com before shipment. Once dispatched, delivery details cannot be changed.
For special shipping requests, reach out to our Support Team.
Shipping Delays
Delivery times vary by destination and customs processes. If you have concerns, email info@panda-wagon.com.
Delivery Failures
If your shipment is returned to us due to any of the following reasons:
- An incorrect address provided by you
- An incorrect or unreachable phone number, preventing delivery/customs from contacting you
- Failure to collect the parcel from the Post Office or local depot
- Unavailability to sign for the delivery
- Refusal to accept the delivery
- Courier unable to access the property
- Authority to Leave provided but no clear safe location to leave the parcel
- Failure or refusal to pay import tax in your country
A re-delivery fee will be calculated based on your address and must be paid before we can re-dispatch your order.
If you request a refund after a delivery failure, we will deduct the original shipping cost paid by Panda Wagon to the courier from your refund amount.
General Return
We strive for your utmost satisfaction with your purchase. Considering that the majority of our items are limited editions, opening the package significantly impacts the value of the goods. If you change your mind after the tracking number has been generated, you can return the unopened items or items in their original condition within 7 days of delivery for a full refund. However, please note that the buyer is responsible for return shipping costs as well as any applicable import tax or duty fees.
Defective or Damaged Items
If you receive an incorrect, damaged, or defective item, please notify us within 3 days of receipt. We will arrange for a return label, and you will not be responsible for any return shipping costs. In such cases, we will either refund your full purchase amount or send you a replacement item, based on your preference.
Package Damage and Product Functionality
We understand that minor package damage might occur during transit without affecting the product's functionality. For such cases, we offer partial refunds covering no more than 1/5 of the item's selling price, depending on the condition of the damage. If you find your item's functionality compromised due to package damage, please contact us, and we will assist you accordingly.
Refund Process
Once your return is received and inspected, we will process your refund within 3 to 5 business days. Please allow an additional 1 to 5 business days for your bank to process our refund request. In many cases, you may receive your refund more quickly.
Initiating a Return
To initiate a return, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions for returning your items.
We appreciate your understanding and cooperation. If you have any questions or concerns about our return policy, please don't hesitate to reach out. Your satisfaction is our priority.
