Shipping Costs & Options
Free-Shipping Countries: Australia · Austria · Belgium · Canada · Denmark · Finland · France · Germany · Indonesia · Ireland · Italy · Japan · Republic of Korea · Malaysia · Netherlands · New Zealand · Norway · Philippines · Qatar · Saudi Arabia · Singapore · Spain · Thailand · United Arab Emirates · United Kingdom · Viet Nam · United States
Orders under $200: Expedited shipping Free; upgrade to Express +$30
Orders $200 and above: Express shipping Free
Transit Time:
- Expedited: 10–25 days
- Express: 2–7 business days
Rest of the World
Orders under $200: $20 expedited shipping; upgrade to Express +$30
Orders $200 and above: Expedited shipping Free; upgrade to Express +$30
Transit Time:
- Expedited: 10–25 days
- Express: 2–7 business days
Processing Time
All orders are processed within 3 business days (excluding weekends and holidays). Shipment confirmation and tracking details will be sent once dispatched.
Tracking Package
Allow 3–5 business days after shipment for tracking updates.
Tracking may be limited until arrival in your country.
Track at 17track.net. Contact info@panda-wagon.com for help.
Customs, Duties & Taxes
Shipping fees exclude local duties or taxes.
Buyers are responsible for customs, clearance, or admin fees.
EU Customers: Panda Wagon covers standard duties in most cases. Extra inspection fees may apply.
Shipping Notes
Ensure shipping and billing details are correct before ordering.
To update an address, email info@panda-wagon.com before shipment. Changes can't be made after dispatch.
For special shipping requests, contact Support.
Shipping Delays
Delivery time depends on destination and customs. Contact info@panda-wagon.com if concerned.
Delivery Failures
If your package is returned due to any of the following:
- Incorrect address
- Unreachable or incorrect phone number
- Uncollected parcel
- Unavailable to sign
- Refused delivery
- Courier access denied
- No safe location for Authority to Leave
- Refusal or failure to pay import tax
A re-delivery fee will apply and must be paid before dispatching again.
If you request a refund after failed delivery, the original shipping cost will be deducted from your refund.
General Return
We strive for your utmost satisfaction with your purchase. Considering that the majority of our items are limited editions, opening the package significantly impacts the value of the goods. If you change your mind after the tracking number has been generated, you can return the unopened items or items in their original condition within 7 days of delivery for a full refund. However, please note that the buyer is responsible for return shipping costs as well as any applicable import tax or duty fees.
Defective or Damaged Items
If you receive an incorrect, damaged, or defective item, please notify us within 3 days of receipt. We will arrange for a return label, and you will not be responsible for any return shipping costs. In such cases, we will either refund your full purchase amount or send you a replacement item, based on your preference.
Package Damage and Product Functionality
We understand that minor package damage might occur during transit without affecting the product's functionality. For such cases, we offer partial refunds covering no more than 1/5 of the item's selling price, depending on the condition of the damage. If you find your item's functionality compromised due to package damage, please contact us, and we will assist you accordingly.
Refund Process
Once your return is received and inspected, we will process your refund within 3 to 5 business days. Please allow an additional 1 to 5 business days for your bank to process our refund request. In many cases, you may receive your refund more quickly.
Initiating a Return
To initiate a return, please Contact Us with your order number and details about the product you would like to return. We will respond promptly with instructions for returning your items.
We appreciate your understanding and cooperation. If you have any questions or concerns about our return policy, please don't hesitate to reach out. Your satisfaction is our priority.
