Privacy Policy

Last Updated: September 2026

Panda Wagon ("Panda Wagon", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, place an order, communicate with us, subscribe to marketing communications, or otherwise interact with Panda Wagon.

Panda Wagon is an Australian business serving customers internationally. Depending on your location, additional privacy and data protection laws may apply to your personal information. Where mandatory local law provides you with additional rights, those rights will apply.

1. Personal Information We Collect

Depending on how you interact with Panda Wagon, we may collect the following categories of personal information.

Contact and Account Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Account details

• Communication and marketing preferences

Order and Transaction Information

When you make a purchase, we may collect information relating to:

• Products purchased

• Order number

• Order value

• Shipping method

• Payment and transaction status

• Returns and refunds

• Replacements and disputes

• Delivery and tracking information

• Customs information where required

Payment information may be processed directly by third-party payment providers. Panda Wagon may not receive or store complete payment card details where those details are processed directly by a payment provider.

Customer Service Information

When you contact us, we may collect information contained in your communications, including:

• Customer service enquiries

• Emails and messages

• Return and refund requests

• Product issue reports

• Photographs or videos submitted in connection with a claim

• Shipping or delivery enquiries

• Feedback and complaints

Technical and Usage Information

When you access our website, we and our service providers may automatically collect certain information, including:

• IP address

• Browser type

• Device type

• Operating system

• Device and advertising identifiers

• Pages viewed

• Referring websites or pages

• Website interactions

• Session information

• Approximate location derived from technical information

• Cookie and similar technology identifiers

Marketing and Advertising Information

We may collect information relating to:

• Marketing preferences

• Email subscriptions

• Advertising interactions

• Product interests

• Website browsing behaviour

• Advertising campaign attribution

• Conversion activity

• Interactions with our advertisements

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order or create an account

• When you communicate with us

• When you subscribe to marketing communications

• When you submit a return, refund, warranty, or shipping claim

• Automatically through cookies, pixels, tags, and similar technologies

• Through our e-commerce platform

• From payment and fraud-prevention providers

• From shipping and fulfilment providers

• From analytics and advertising platforms

• From other service providers involved in operating our business

• From publicly available or other lawful sources where permitted by applicable law

3. How We Use Personal Information

We may use personal information to:

• Process and fulfil orders

• Process payments and refunds

• Arrange shipping and delivery

• Provide tracking information

• Provide customer support

• Manage returns, refunds, replacements, and product claims

• Verify transactions and prevent fraud

• Manage customer accounts

• Comply with customs, tax, accounting, regulatory, and legal requirements

• Operate, maintain, secure, and improve our website

• Analyse website usage and business performance

• Understand customer interests and shopping behaviour

• Measure advertising and marketing performance

• Provide or measure personalised advertising where permitted

• Send marketing communications where permitted

• Detect and prevent misuse, fraud, security incidents, or unauthorised transactions

• Establish, exercise, or defend legal claims

• Comply with applicable laws and lawful requests from authorities

Where consent is required by applicable law for a particular activity, we will request the relevant consent.

4. Cookies, Analytics and Advertising Technologies

Panda Wagon and our service providers use cookies, pixels, tags, and similar technologies to operate our website, understand how customers interact with it, measure performance, provide relevant advertising, and measure marketing campaigns.

These technologies may include services provided by:

• Google Analytics

• Google Ads

• Meta, including Meta Pixel

• TikTok, including TikTok Pixel

• BigCommerce

• Other analytics, advertising, security, payment, and website technology providers that we may use from time to time

These technologies may collect or receive information such as your IP address, device identifiers, browser information, pages viewed, products viewed, interactions with our website, purchases, advertising interactions, and conversion information.

We may use this information for purposes including:

• Website analytics

• Audience measurement

• Advertising attribution

• Conversion measurement

• Remarketing

• Advertising personalisation

• Understanding customer interests

• Measuring and improving advertising campaigns

Some technologies are necessary for our website, shopping cart, checkout, security, and account functionality. Other technologies, particularly analytics and advertising technologies, may be optional depending on applicable law.

Where required by applicable law, we will request your consent before activating non-essential cookies or similar technologies.

You may be able to manage your preferences through our cookie consent tools and through your browser or device settings.

Disabling certain technologies may affect website functionality or the relevance of advertising you receive.

5. Payment Information

Payments may be processed by third-party payment processors and financial institutions.

Where payment information is submitted directly to a payment provider, that provider handles the information according to its own privacy and security practices.

Panda Wagon generally receives only the transaction information reasonably necessary to confirm, fulfil, refund, investigate, and maintain records relating to your transaction rather than complete payment card credentials.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, complete transactions, or provide our services.

Recipients may include:

• BigCommerce and other e-commerce technology providers

• Payment processors and financial institutions

• Warehouses and fulfilment providers

• Shipping carriers and logistics providers

• Customs brokers and customs authorities

• IT, hosting, cloud, security, and infrastructure providers

• Customer service providers

• Analytics providers

• Advertising and marketing platforms

• Fraud-prevention and transaction-verification providers

• Professional advisers, including accountants, insurers, auditors, and legal advisers

• Government, regulatory, law-enforcement, customs, judicial, or other authorities where required or permitted by law

We may also disclose relevant information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.

Some advertising and analytics technologies may involve the disclosure or sharing of identifiers, device information, website activity, or other information with advertising and analytics providers.

Where applicable privacy law gives you the right to opt out of certain forms of sharing, targeted advertising, or similar processing, we will provide or honour those rights as required.

7. International Data Transfers and Storage

Panda Wagon operates an international e-commerce business and uses international technology, payment, analytics, advertising, fulfilment, and logistics providers.

As a result, your personal information may be processed, transferred, or stored outside your country of residence, including in Australia, the United States, and other countries or regions in which Panda Wagon's service providers and their subprocessors operate.

For example, our e-commerce platform and its service providers may use infrastructure and subprocessors located in multiple jurisdictions, and content delivery infrastructure may operate globally.

The privacy and data protection laws of these jurisdictions may differ from those of your country of residence.

Where applicable law requires safeguards for international transfers, we or our relevant service providers will use appropriate contractual, organisational, technical, or other lawful transfer mechanisms.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to send information about:

• New products

• Promotions

• Special offers

• Product releases

• Panda Wagon news

• Other relevant marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism contained in the communication.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, including:

• Order confirmations

• Payment notifications

• Shipping and tracking information

• Delivery notifications

• Return and refund communications

• Security notices

• Customer service responses

9. Personalised and Targeted Advertising

Where permitted by applicable law and subject to your consent where required, Panda Wagon may use information about your interactions with our website to provide, measure, or improve personalised or targeted advertising.

For example, advertising platforms may use information about products you viewed or actions you took on our website to measure advertising effectiveness or display advertising that may be more relevant to your interests.

Depending on your jurisdiction, you may have the right to opt out of certain forms of targeted advertising, advertising personalisation, sale or sharing of personal information, or similar processing.

Where such rights apply, we will provide or honour applicable opt-out mechanisms as required by law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business and legal requirements.

These may include:

• Order fulfilment

• Customer support

• Warranty and product claims

• Accounting and taxation

• Fraud prevention

• Chargebacks and payment disputes

• Legal claims

• Regulatory compliance

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy, or de-identify it, subject to applicable legal and operational requirements.

11. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, misuse, interference, loss, alteration, or disclosure.

We also use third-party technology and payment providers that maintain their own security measures.

However, no internet transmission, electronic storage system, or security system can be guaranteed to be completely secure.

If you believe your Panda Wagon account or personal information has been compromised, please contact us promptly.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Request portability of certain information

• Opt out of marketing communications

• Opt out of certain targeted or personalised advertising

• Opt out of certain sale or sharing of personal information where applicable

• Lodge a complaint with an applicable privacy or data protection authority

These rights are subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy requests.

To exercise an applicable privacy right, contact us at info@panda-wagon.com.

13. European Economic Area and United Kingdom

Where the GDPR, UK GDPR, or similar applicable data protection legislation applies, we process personal data using an appropriate lawful basis.

Depending on the circumstances, this may include:

• Performance of a contract, including processing and delivering your order

• Compliance with a legal obligation

• Our legitimate interests, where those interests are not overridden by your rights

• Your consent, where consent is required

For analytics, personalised advertising, remarketing, and similar technologies, we will request consent where required by applicable law.

Applicable users may have rights including access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent, as well as the right to lodge a complaint with an appropriate supervisory authority.

Nothing in this Privacy Policy restricts rights that cannot lawfully be restricted under applicable data protection law.

14. California and Other U.S. Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights where the applicable privacy legislation applies to Panda Wagon.

Depending on the applicable law and circumstances, these rights may include:

• The right to know or access certain personal information

• The right to request correction

• The right to request deletion

• The right to obtain certain information in a portable format

• The right to opt out of certain sale or sharing of personal information

• The right to opt out of certain targeted advertising

• The right to limit certain uses of sensitive personal information, where applicable

• The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights

Panda Wagon will honour applicable privacy rights where required by law.

Requests may be submitted to info@panda-wagon.com.

15. Children's Privacy

Our website and products are intended for a general consumer audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law.

If you believe a child has provided personal information to us contrary to applicable law, please contact us so that we can investigate and take appropriate action.

16. Third-Party Websites and Services

Our website may contain links to websites, platforms, social networks, payment services, or other services operated by third parties.

Panda Wagon does not control the privacy practices of independent third parties.

When you interact directly with a third-party website or service, that provider's privacy policy and terms may apply.

We encourage you to review the relevant privacy policies before providing personal information to third-party services.

17. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before providing access or making certain changes.

Applicable law may permit or require us to refuse certain requests. Where required, we will explain the reason for a refusal.

18. Privacy Complaints

If you have a concern about how Panda Wagon has handled your personal information, please contact us at:

Email: info@panda-wagon.com

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technologies, service providers, legal requirements, or privacy practices.

The latest version will be published on this page together with the applicable "Last Updated" date.

Where required by applicable law, we will provide additional notice or obtain consent before making material changes to how personal information is handled.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or wish to make a privacy complaint, please contact:

Panda Wagon
ABN: 43 884 976 853
Email: info@panda-wagon.com

Nothing in this Privacy Policy excludes, restricts, or modifies any privacy or data protection right that cannot lawfully be excluded under applicable law.