Shipping

Shipping Costs & Options

Free-Shipping Countries

Australia · Austria · Belgium · Canada · Denmark · Finland · France · Germany · Indonesia · Ireland · Italy · Japan · Republic of Korea · Malaysia · Netherlands · New Zealand · Norway · Philippines · Qatar · Saudi Arabia · Singapore · Spain · Thailand · United Arab Emirates · United Kingdom · Viet Nam · United States

Orders under $200

• Expedited Shipping: Free

• Upgrade to Express Shipping: +$30

Orders $200 and above

• Express Shipping: Free

Estimated Transit Time

• Expedited: 10–25 days

• Express: 2–7 business days

Rest of the World

For countries not listed above:

Orders under $200

• Expedited Shipping: $20

• Upgrade to Express Shipping: +$30

Orders $200 and above

• Expedited Shipping: Free

• Upgrade to Express Shipping: +$30

Estimated Transit Time

• Expedited: 10–25 days

• Express: 2–7 business days

Transit times are estimates only and begin once the order has been dispatched. They do not include order processing time, customs clearance, local inspections, or delays outside Panda Wagon's reasonable control.

Processing Time

Orders are normally processed within 3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation with available tracking information.

Processing times may occasionally be longer for pre-order items, limited-edition products, high-demand releases, customised orders, or orders requiring additional verification.

Tracking Your Package

Please allow approximately 3–5 business days after dispatch for tracking information to begin updating.

For international shipments, tracking information may be limited while the parcel is in international transit and may not update again until it reaches the destination country or is transferred to a local delivery partner.

You can track most international shipments through 17TRACK.

If you believe there is an issue with your shipment, please contact us at info@panda-wagon.com.

Customs, Duties & Taxes

Unless otherwise stated at checkout or on the relevant product page, product prices and shipping charges do not include customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, or other fees imposed by the destination country or local authorities.

The recipient is responsible for any applicable import duties, taxes, customs clearance charges, brokerage fees, or other local charges associated with the shipment.

For certain destinations or shipping services, Panda Wagon may arrange or cover standard import duties or taxes as part of the shipping service. Where this applies, it will not necessarily cover additional charges resulting from customs inspections, exceptional assessments, storage, reclassification, or other charges imposed by customs authorities or local carriers.

Customers are responsible for providing any information or documentation reasonably required by customs authorities or the carrier to complete customs clearance.

Panda Wagon cannot control or guarantee customs processing times or decisions made by customs authorities.

Shipping Information and Address Changes

Please carefully verify your shipping address, billing information, email address, and telephone number before placing your order.

If you need to correct your shipping information, please contact us as soon as possible at info@panda-wagon.com.

We will make reasonable efforts to update the information before dispatch; however, changes cannot be guaranteed once an order has entered fulfilment or has been transferred to the carrier.

Once a shipment has been dispatched, Panda Wagon cannot guarantee that the delivery address, recipient information, or delivery instructions can be changed.

Any additional carrier fees resulting from a customer-requested address correction, redirection, or delivery change may be charged to the customer.

Shipping Delays

Delivery times displayed on our website are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

International shipments may be delayed due to customs clearance, security inspections, weather, carrier disruptions, peak shipping periods, local delivery conditions, public holidays, or other circumstances outside Panda Wagon's reasonable control.

A shipping delay alone does not automatically mean that a parcel is lost.

If your shipment has not arrived within the estimated delivery period, please contact us and we will assist in investigating the shipment with the relevant carrier.

Nothing in this section limits any rights you may have under applicable mandatory consumer law.

Delivery Failures and Returned-to-Sender Shipments

Customers are responsible for providing accurate and complete delivery information and for taking reasonable steps necessary to receive and, where applicable, clear their shipment through customs.

A shipment may be considered a customer-caused delivery failure where delivery cannot be completed because of circumstances including:

• An incorrect or incomplete delivery address provided by the customer

• An incorrect or unreachable telephone number or other contact information

• Failure to respond to reasonable contact attempts by the carrier or customs authorities

• Failure to collect the parcel from a post office, parcel collection point, or local depot within the required period

• Repeated unsuccessful delivery attempts due to recipient unavailability

• Refusal to accept the shipment

• Failure or refusal to pay applicable import duties, taxes, customs charges, or clearance fees

• Failure to provide information or documentation reasonably required for customs clearance

• The carrier being unable to access the delivery location

• An Authority to Leave request where no suitable or accessible location is available

• Other circumstances within the recipient's reasonable control that prevent successful delivery

Re-delivery

If a shipment is returned to Panda Wagon following a customer-caused delivery failure, we may offer re-delivery once the parcel has been received and its condition has been assessed.

Any additional shipping, return-to-sender, customs, handling, or carrier charges resulting from the failed delivery must be paid by the customer before the order can be re-dispatched.

The re-delivery cost will depend on the destination, parcel size and weight, and the carrier rates applicable at the time of re-dispatch.

Refund Following a Customer-Caused Delivery Failure

If you request a refund instead of re-delivery after a customer-caused delivery failure, the refund will only be processed after the parcel has been returned to and received by Panda Wagon or our designated return facility.

Where permitted by applicable law, we may deduct from the refund:

• The actual outbound shipping cost incurred by Panda Wagon, including where shipping was originally advertised or provided as "free"

• Return-to-sender shipping charges imposed by the carrier

• Customs, duties, taxes, brokerage, storage, or clearance charges incurred as a result of the failed delivery

• Any applicable restocking or return processing fee under our Return Policy

• Other reasonable, non-recoverable costs directly resulting from the customer-caused delivery failure

Shipping charges and costs already incurred by Panda Wagon are non-refundable where the delivery failure was caused by the customer, except where otherwise required by applicable law.

A parcel being returned to sender does not itself constitute an approved cancellation or return.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact us so that we can open an investigation with the relevant carrier.

A shipment will not be considered lost solely because tracking has temporarily stopped updating or because it has exceeded the estimated transit time.

Where a carrier confirms that a shipment has been lost, Panda Wagon will provide an appropriate resolution based on the circumstances, which may include replacement or refund, subject to applicable law.

Damaged Shipments

Please inspect your shipment as soon as reasonably possible after delivery.

If your item arrives damaged, appears to have been damaged during transportation, is missing components, or is not functioning upon arrival, please contact us within 3 calendar days of the carrier's confirmed delivery date whenever possible.

Please retain the shipping carton, shipping label, product packaging, and all contents while your claim is being assessed. We may request photographs, video, or other reasonable evidence to investigate the issue with the carrier.

Claims submitted after the initial 3-day period may require additional assessment and may be handled as a product defect or warranty claim rather than as damage on arrival.

Please refer to our Return Policy for further information regarding damaged, defective, or incorrect items.

International Consumer Rights

This Shipping Policy applies to Panda Wagon's international customers.

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded under the laws applicable to your purchase.

Where mandatory local consumer law provides greater rights than this policy, those mandatory rights will apply.